Sinar Mas Land Presents 24-hour Customer Care Service, Provides Excellent Service to Customers lolita, 15/09/2025 ILLUSTRATION. Sinar Mas Land continues to provide leading services to increase the company’s business & customer loyalty by providing 24 hour customer care services. KONTAN.CO.ID – Sinar Mas Land presented an interactive chat response service called SILVIA (Sinar Mas Land Virtual Assistant) in July 2022. SILVIA is equipped with a Natural Language Processing (NLP) program that can help bots analyze, understand and derive meaning from human language in an intelligent way. This service can help and answer customer needs quickly, relevantly and consistently through a digital system. To continue to maintain customer loyalty in providing an interactive digital experience, Sinar Mas Land is now presenting a new initiative by launching a 24-hour Customer Care service for residents, investors and other customers. Chief Transformation Officer of Sinar Mas Land, Mulyawan Gani said, “We are always committed to providing quality service and a satisfying experience to our customers. By introducing the latest 24 Hour Customer Care service, Sinar Mas Land is the first property developer in Indonesia to have this service. We not only want to improve the quality of customer service, but also strive to expand its geographic coverage by providing support to its customers across multiple time zones. We recognize … Continue Reading