Sinar Mas Land Presents 24-hour Customer Care Service, Provides Excellent Service to Customers

KONTAN.CO.ID – Sinar Mas Land presented an interactive chat response service called SILVIA (Sinar Mas Land Virtual Assistant) in July 2022. SILVIA is equipped with a Natural Language Processing (NLP) program that can help bots analyze, understand and derive meaning from human language in an intelligent way.

This service can help and answer customer needs quickly, relevantly and consistently through a digital system. To continue to maintain customer loyalty in providing an interactive digital experience, Sinar Mas Land is now presenting a new initiative by launching a 24-hour Customer Care service for residents, investors and other customers.

Chief Transformation Officer of Sinar Mas Land, Mulyawan Gani said, “We are always committed to providing quality service and a satisfying experience to our customers. By introducing the latest 24 Hour Customer Care service, Sinar Mas Land is the first property developer in Indonesia to have this service.

We not only want to improve the quality of customer service, but also strive to expand its geographic coverage by providing support to its customers across multiple time zones. We recognize that customer needs are timeless, so with this 24 Hour Customer Care service we hope to make it easier for customers that they can rely on us, whenever they need it.”

Sinar Mas Land continues to strive to provide leading services to increase the company’s business and customer loyalty. With customer service available 24 hours a day, 7 days a week, the company will provide experience and timely solutions to customer needs and questions.

24 Hour Customer Care will serve customers’ questions about property, housing-related needs, as well as various other emergency service requests such as complaints regarding utilities and security.

The 24-hour Sinar Mas Land Customer Care service can be accessed via telephone at 021-50380000 or WhatsApp at 0881-688-8000 which is ready 24 hours to consult for every customer. Apart from that, this service can also be accessed by customers through the Customer Care service in the OneSmile application which integrates various features to optimize convenience for customers. If needed, there is a Customer Response Team who can check the location directly according to customer needs.

About Sinar Mas Land

Sinar Mas Land is a property developer in Indonesia with more than 50 years of experience. Sinar Mas Land has developed more than 50 projects in Indonesia. Sinar Mas Land’s success in developing property and real estate in Indonesia has also been recognized by independent and credible institutions by obtaining various prestigious international awards such as the MIPIM Award in France (2018), ASEAN Energy Awards (2019), Asia Pacific Property Award (2021) , Cambridge IFA’s Global Good Governance Award (2021), and FIABCI World Prix d’Excellence Awards (2022).

With the support of a solid management team, Sinar Mas Land is known as an independent city developer (through BSD City Development) and a pioneer in developing the cluster/clustered residential concept. Apart from that, Sinar Mas Land is also a pioneer in developing the innovative Strata Mall/Trade Center (ITC) project in Indonesia. Sinar Mas Land is listed on the Indonesia Stock Exchange as PT Bumi Serpong Damai Tbk, and on the Singapore Stock Exchange.

Sinar Mas Land has strong strategic partners such as Sojitz Japan, Aeon, Itochu, Mitsubishi Corporation, Hongkong Land and local partners such as Kompas Gramedia and Kalbe. Also Read:

Sinar Mas Land Launches Nordville Cluster Through Grand City Balikpapan